Frequently Asked Questions

Everything you need to know about ordering with Parkers Foodservice

What is the minimum order value for delivery?

To ensure we can provide efficient service to all our professional partners, we maintain a minimum order value of £50 for local deliveries and £150 for regional distribution.

How do you ensure the quality and freshness of perishable goods?

We operate a strictly monitored cold chain logistics system. All chilled and frozen products are stored and transported in temperature-controlled environments that are logged and audited daily.

What are your delivery lead times?

Orders placed before 4:00 PM are typically eligible for next-day delivery, Monday through Friday. Weekend delivery schedules vary by location and should be confirmed with your account manager.

Do you offer wholesale pricing for high-volume customers?

Yes, we provide tiered pricing structures for bulk orders and high-volume commercial accounts. Please contact our sales team to discuss a bespoke pricing agreement for your business.

What is your policy on returns and damaged goods?

Any discrepancies or damages must be reported at the time of delivery. Our drivers will issue a credit note immediately for any items that do not meet our quality standards or your order specifications.

Can I track my delivery on the day of arrival?

Yes, once your order is dispatched, you will receive an automated notification with an estimated two-hour delivery window and a link to track our vehicle's progress.